BAR STOOL FREQUENTLY ASKED QUESTIONS
HOW DOES THE GAS LIFT WORK?
The gas lift has a valve activated by a lever, allowing it to fill or empty with air. When unloaded, the gas lift fills and the stool rises, but when someone sits on the stool, the added weight causes the air to escape and lowers it.
MY BAR STOOLS WON’T GO UP, WHAT IS THE PROBLEM?
The remedy to this is pretty simple; there is a little black end cap used to protect the activating mechanism on hydraulic columns when in transit. These can be mistaken for part of the gas lift but need removing, revealing a button beneath. Removing the end cap should remedy the problem.
If there is no end cap, then the problem may be that the gas cylinder has simply not locked in. To do this, sit on the stool with the activation lever in the “on” position and lightly bounce up and down on the seat. Getting off the stool now and pressing the lever “on” should now raise the stool.
I HAVE ONLY RECEIVED ONE BOX OF STOOLS ALTHOUGH I ORDERED TWO, WHERE IS MY SECOND BOX?
The majority of stools we stock come packaged in pairs, so it is most likely that both your stools are in the one box.
DO THE STOOLS COME ASSEMBLED?
Most of our stools are packaged unassembled to keep the box sizes low, but there are exceptions. Although unassembled, our stools are very easy to put together and come with included instructions that take you through the process.
CAN THE DRIVER CALL ME BEFORE DELIVERY?
Not all drivers carry company mobile phones and so are not obliged to call, even if we make a request. The best and most convenient way of finding out when your parcels arrive is via DPD’s tracking system. Provide us with your email address and on the day of delivery our couriers will send you a link to their site. There you will be given an hour window within which you can expect your goods to arrive.
Unfortunately some goods come from 3rd party suppliers who do not use DPD, and these items are on an all-day service.
DO GOODS NEED TO BE SIGNED FOR?
Goods do need to be signed for, but if you have a safe place such as a porch where the goods can be left if you are not in, a signed note for the delivery driver with instructions can instead be given.
IF I PLACE AN ORDER FOR AN OUR OF STOCK ITEM, DO I STILL GET CHARGED?
Placing a pre-order for an out of stock item is the same as placing an order for an item that is in stock. The full amount is charged in order to reserve the stock, as without payment we cannot guarantee a reservation.
I HAVE JUST PLACED AN ORDER, WHEN DO I GET MY STOOLS?
If you order during the week before 4pm, we will despatch your items the same day for next day delivery. After 4pm, the items are despatched the following day, with delivery the day after. If you place an order on the weekends, the items are despatched on Monday for a Tuesday delivery.
Deliveries to the Scottish Highlands, Offshore Islands, and Ireland take an extra day.
Please note some items are on a special order and may take longer, but these items are indicated.
IF MY ITEMS ARE UNSUITABLE , DO I GET CHARGED FOR THEIR RETURN?
Non faulty items incur a £10 charge for every box returned.
MY ITEMS ARE FAULTY – WHAT DO I DO?
Should you unfortunately receive any faulty items, please call us on 0121 230 1644 and a member of our sales team will talk you through any possible remedies. If the items are still under guarantee and replacement parts are required, we will despatch them to you as quickly as possible.
IS THERE ANYWHERE WHERE WE CAN SEE THE ITEMS?
The majority of items we stock are at our main warehouse in Birmingham which is open to the public. Here you can try most of our items and, if they are in stock, can be taken back with you.
DO YOU SUPPLY COLOUR FABRIC SWATCHES?
Due to the number of different items we stock, we are unfortunately not able to provide swatches.